- What does customer service mean to you best answer?
- What is an example of providing excellent customer service?
- What is the best answer to what motivates you?
- How would you handle a difficult customer?
- What is a difficult customer?
- What are 3 important qualities of customer service?
- What is customer service in simple words?
- How do you deliver quality customer service?
- How do you answer good customer service examples?
- How do you handle angry customers?
- What is the main role of customer service?
- What do you say to a rude customer?
- Why is good customer service important?
- What are the types of customer service?
What does customer service mean to you best answer?
“Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude.
Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.”.
What is an example of providing excellent customer service?
The most important rule in providing excellent customer service is to be friendly. Try to greet customers with a smile and always be courteous and respectful. Be proactive by paying attention to the customer’s needs and offering help or recommendations before they ask.
What is the best answer to what motivates you?
Good answers to the question ‘what motivates you?’meeting deadlines, targets or goals.mentoring and coaching others.learning new things.coming up with creative ideas to improve something, or make something new.analysing complex data in order to draw clear and simple conclusions.working well as part of a team.More items…
How would you handle a difficult customer?
10 strategies for dealing with difficult customersFirst and foremost, listen. … Build rapport through empathy. … Lower your voice. … Respond as if all your customers are watching. … Know when to give in. … Stay calm. … Don’t take it personally. … Remember that you’re interacting with a human.More items…
What is a difficult customer?
Often, the difficult customer is someone who has simply taken an annoying habit to an extreme. For example, Richard F. Gerson, author of Great Customer Service for Your Small Business, listed ten types of customer behaviors, only one of which—The Perfect Customer—was wholly desirable to the small business owner.
What are 3 important qualities of customer service?
16 key customer service skillsPatience. Patience is crucial for customer service professionals. … Attentiveness. … Ability to communicate clearly. … Knowledge of the product. … Ability to use positive language. … Acting skills. … Time management skills. … Ability to read customers.More items…
What is customer service in simple words?
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an important part of the promise your brand makes to its customers.
How do you deliver quality customer service?
10 ways to deliver great customer serviceKnow your product. … Maintain a positive attitude. … Creatively problem-solve. … Respond quickly. … Personalize your service. … Help customers help themselves. … Focus support on the customer. … Actively listen.More items…
How do you answer good customer service examples?
“I showed great customer service by having a great amount of product knowledge. I made sure that I was the product expert so that I could be a wealth of knowledge to my clients. I would never want to say “I don’t know” to a customer. I will always find an answer if I don’t already have one.”
How do you handle angry customers?
How to Deal with Angry CustomersRemain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you’ll take to solve the problem.Set a time to follow-up with them, if needed.Be sincere.Highlight the case’s priority.
What is the main role of customer service?
The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
What do you say to a rude customer?
In such case, the best solution is to say: “I am very sorry that you feel this way” or “I am sorry you are not happy with our product”. It sounds neutral and means that you don’t apologize for something that happened to the customer (since it’s not your fault), you say that you are sorry for the way the customer feels.
Why is good customer service important?
Loyal customers provide positive endorsements and good online reviews that can help businesses strengthen their brand. A loyal customer, on average, is 10 times more valuable than their first purchase. … Nearly 70% of people would spend more money with a company that has excellent customer service.
What are the types of customer service?
The 5 types of customer service (and which one is the best for your business)Walk-in service departments.Phone and email support.Support via live chat.Self-service content.Communities and forums.